At M TECH Massage Chairs, we are committed to providing high-quality products and reliable after-sales service. All massage chairs purchased from M TECH Massage Chairs include local warranty support to ensure customer peace of mind.

This Warranty Policy explains the coverage period, what is included, and how warranty service is provided.

 

Warranty Coverage Period

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All massage chairs purchased from M TECH Massage Chairs include a local warranty period, starting from the date of delivery.

The warranty period may vary depending on the specific model purchased. The exact warranty duration will be confirmed at the time of purchase or listed on the product page.

During the warranty period, eligible issues caused by manufacturing defects or normal usage will be repaired or serviced by our technical team.

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What Is Covered Under Warranty

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The warranty covers defects that occur under normal residential use, including:

✔ Electrical system issues
✔ Motor or mechanical component defects
✔ Internal massage mechanism problems
✔ Manufacturing defects in parts or components

If a covered issue occurs during the warranty period, our service team will arrange inspection and repair.

 

What Is Not Covered

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The warranty does not cover damage caused by:

• Physical damage, accidents, or misuse
• Improper installation or handling by unauthorized persons
• Modifications or repairs performed by unauthorized technicians
• Damage caused by improper power supply or voltage issues
• Normal wear and tear of external materials such as upholstery or cosmetic parts
• Damage caused by liquids, fire, or environmental conditions

Products used for commercial purposes may not be eligible for standard warranty coverage unless otherwise stated.

 

Repair or Replacement Process

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If your massage chair experiences a problem during the warranty period, please contact our support team.

The warranty service process generally includes:

1. Customer Support Review – Our team will review the issue and request details about the problem.

2. Inspection – Our technician may inspect the product to determine the cause of the issue.

3. Repair or Replacement –

   • If the issue is covered under warranty, we will repair the product or replace the defective parts.

   • In rare cases where repair is not possible, replacement options may be considered.

Warranty services will be provided within a reasonable timeframe depending on the issue and parts availability.

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Where Warranty Service Is Provided

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Warranty service may be provided through the following methods depending on the situation:

✔ In-home service within Phnom Penh for eligible repairs
✔ Showroom or service center inspection if required
✔ Technical support and guidance from our service team

Our team will coordinate the most convenient service option for the customer.

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Warranty Claim Process

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To request warranty service, please contact our support team and provide:

• Customer name and contact details
• Product model
• Description of the issue
• Photos or videos of the problem (if available)

Our team will review the request and arrange the appropriate service.

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Contact for Warranty Service

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📍 Location: Phnom Penh, Cambodia
📞 Phone: +855 96 610 3156
💬 Telegram: @MTechChair
🌐 Website: https://mtechchair.com
🕘 Business Hours: 09:00 – 19:00