Frequently Asked Questions
1. Can I pay after delivery?
Yes. You can pay after delivery and full installation at your home. We only accept payment once you are satisfied.
2. Do you offer same-day delivery?
Yes. Same-day delivery is available in Phnom Penh (subject to stock availability).
3. Is installation included?
Yes. Delivery, installation, and full usage training are completely free.
4. How long is the warranty?
All premium models include a 2-year official warranty.
5. Do you provide local service in Cambodia?
Yes. We provide local after-sales service and technical support in Cambodia.
6. Can I visit your showroom before buying?
Yes. You are welcome to visit our Phnom Penh showroom to test the chair before purchase.
7. Where is your showroom located?
Our showroom is located in Phnom Penh. Please contact us for the exact address and opening hours.
8. Does the chair adjust automatically to my height?
Yes. The AI body scan system automatically adjusts to your height and body shape.
9. Can I control massage speed and intensity?
Yes. You can fully control speed and intensity using the touch screen.
10. Does it help with neck and back pain?
Yes. The system includes dedicated programs for neck, shoulder, and lower back relief.
11. Is the leg section extendable?
Yes. The leg rest extends electrically to fit different heights.
12. Does it include heating?
Yes. Deep heating therapy is included to help relax muscles.
13. Will the chair fit through my door?
Please confirm your door width before delivery. Our team can assist if you are unsure.
14. Are there additional charges for stairs?
If there is no elevator and stairs are required, additional carrying fees may apply. Please inform us in advance.
15. Why are your prices better than mall showrooms?
We are a direct importer with our own showroom and warehouse in Phnom Penh. We do not pay expensive mall rent, which allows us to offer premium quality at better prices.
16. Do you have real stock in Cambodia?
Yes. We have local stock available in Phnom Penh for fast delivery.
17. How long does installation take?
Installation typically takes 20–40 minutes.
18. What payment methods do you accept?
We accept cash on delivery and local bank transfers. Please contact us for details.